Effective Date: 13 January 2025
Welcome to Hypergo! Your privacy is important to us, and we are committed to protecting it. This Privacy Policy explains how we collect, use, and safeguard your information when you use our food delivery app, Hypergo. By using our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
a. Information You Provide to Us
- Personal Information: When you register or place an order, we may collect your name, email address, phone number, delivery address, and payment details.
- Account Information: Profile details like your username, password, and preferences.
- Customer Support Information: Information you provide when contacting customer service, such as order details or feedback.
b. Information We Collect Automatically
- Device Information: Details about your device, including model, operating system, and unique device identifiers.
- Location Information: Precise geolocation data to deliver your order to the right location.
- Usage Data: Information about how you interact with our app, such as pages viewed, features used, and time spent on the app.
c. Information from Third Parties
We may receive information about you from:
- Payment processors.
- Delivery partners.
- Marketing or advertising platforms.
2. How We Use Your Information
We use your information to:
- Provide Services: Process orders, manage deliveries, and handle payments.
- Enhance User Experience: Personalize content, features, and recommendations.
- Communicate: Send updates about your orders, promotional offers, and customer support responses.
- Improve Our App: Analyze usage data to improve app performance and features.
- Ensure Security: Detect and prevent fraudulent or unauthorized activities.
3. Sharing Your Information
We may share your information with:
- Delivery Partners: To ensure timely delivery of your orders.
- Payment Processors: To facilitate secure transactions.
- Service Providers: Third-party vendors that assist in app functionalities like hosting, analytics, or customer support.
- Legal Authorities: When required by law or to protect our rights and users’ safety.
- Marketing Partners: For promotional campaigns, with your consent.
We do not sell your personal information to third parties.
4. Data Retention
We retain your information only as long as necessary for the purposes outlined in this policy, or as required by law. Once no longer needed, your data will be securely deleted or anonymized.
5. Security Measures
We take data protection seriously and implement technical, administrative, and physical safeguards to protect your information. However, no system is completely secure. Use the app responsibly and notify us immediately if you suspect any unauthorized access.
6. Your Rights
You have the right to:
- Access: Request details of the information we hold about you.
- Correction: Update inaccurate or incomplete information.
- Deletion: Request the removal of your information, subject to legal requirements.
- Opt-out: Decline promotional communications or certain data processing activities.
To exercise your rights, contact us at privacy@hypergo.in.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Enhance app performance.
- Understand user behavior.
- Serve personalized content and ads.
You can manage cookies through your device settings.
8. Third-Party Links
Our app may contain links to third-party websites or services. We are not responsible for their privacy practices. Review their policies before sharing any personal information.
9. Updates to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. Please review it regularly.
10. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
- Email: privacy@hypergo.in
- Phone: +919906465216
- Address: Khadim Market, Bandipora
Thank you for trusting Hypergo. Your privacy is our priority!